Frequently Asked Questions


We ship both domestic and internationally. We work with a variety of carrieres to offer competitive rates in both LTL and small parcels.

All standard orders will ship within 10-15 days after the production start date and within 20 days during our peak season between August and December. Custom orders will vary depending on project scope.

Yes, absolutely! We offer drop shipping services for your convenience.

Kitting & Fulfillment

Kitting and fulfillment refer to the process of assembling individual components or products into kits or packages, and then fulfilling orders by shipping those kits to customers or distribution centers.

We offer full customization options for the contents of your kit. You have the flexibility to curate your own selection of items, or if you prefer, we can handle both the curation and sourcing process for you. Whether you have specific products in mind or need assistance in choosing the perfect items, our team is here to help bring your vision to life.

Yes, we provide comprehensive storage solutions for your inventory prior to customer fulfillment. Whether you need short-term storage for seasonal items or long-term storage for ongoing inventory management, we've got you covered.

Design Process

Our design process begins by contacting one of our dedicated account executives, who will understand your project requirements, timelines, and budget constraints. Our design team ensures your vision aligns with your specific needs and goals, providing expert guidance along the way. We emphasize collaboration, refining designs through prototyping, and rigorous quality checks to surpass expectations.

We require vector format (.ai .svg .eps .dxf) or high resolution images. Read more about our artwork guidelines here.

One mockup revision is included as part of our standard service. If further adjustments are needed beyond this initial revision, additional mockup changes can be accommodated for an added fee.

Yes, we offer proofs to ensure your satisfaction before the final production. This allows you to review and approve the design, ensuring it aligns perfectly with your vision.

Yes! Opt for a pre-production sample to inspect the final product before full-scale manufacturing, ensuring it meets your expectations. Cost varies depending on the project.


Our company is committed to sustainability through various initiatives. With every product sold, we plant a tree, contributing to local job creation, carbon sequestration, and ecosystem restoration globally. These efforts align with our mission to preserve the planet's beauty for future generations. Additionally, we actively promote environmental awareness, education, and engagement within our community to foster a culture of sustainability.

We partner with veritree to plant a tree for every product we sell. Each product comes with a custom card for recipients to locate their tree and connect with its impact.

Yes! Our design team is ready to assist you in creating a custom tree code card tailored to your branding and vision.

Enter your tree code here to locate your tree.

Lead Times

Production time for custom orders is 4-6 weeks after proof approval and will vary depending on project scope. Lead time during our peak season between August and December is 6-8 weeks after proof approval.

Our lead time for standard products is 10-15 business days after proof approval. Lead time during our peak season between August and December is 20 business days after proof approval.

Yes, lead times can be expedited for urgent orders. We offer expedited services for an additional fee to ensure your order is processed and delivered within your required timeframe.


Our minimum order value is $500 for standard products and $750 for custom products, minimum order quantity is dependant on price per unit.

Yes! We're excited to showcase our offerings and provide you with a firsthand experience of our products and services. Please reach out to an account executive to schedule a visit at our Saint Paul Minnesota facility.

Because WOODCHUCK USA products are 100% custom, there are no refunds or returns unless the product is deemed “Defective” upon receipt. All sales are final.

Yes! See our resources page here for variable data instructions and templates.

Contact us

Can't find an answer to your question? Our representatives are here to help!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.